Account Information

 

 

Q. Why ordering Amscan's products?

A. Amscan International is the world's largest designer manufacturer and distributor of party products, balloons, fancy dresses and face paint, we are passionate about our products and we make sure we are always ahead of the trends to give to our customers the best selection possible.

Amscan International is One-Stop Party Shop, you'll find anything you need for your customers...from Christmas to Halloween, from Valentine's to St. Patrick's Day, from Birthdays, Baby Showers and Weddings...our selection of more than 10.000 products is available for you to browse in our website, under the Products section.

We do also have a great portfolio of licenses, from Disney, to Warner Bross, from Nickeleodon, to Hasbro...if you want to be amazed, visit our Licence Page for see them all. Our license team, is always working on finding the new trends coming from the market, making sure you can give the best choices to your customers in store or online.

 

Q. Who can buy our Amscan's products?

A. Amscan's website is for Trade customers only. Amscan party products can be found at specialty retail locations nationwide as well as on retailer websites. The website is open to UK and International customers and there are restrictions in products and availability.

Q. What is available to buy?
 
A. Everything you can see on our website is available to buy, we do have some restrictions for certain products in certain countries. You would always need to ask to your Account Manager or Customer Service representative for the best advice.
 
Q. How can I open an Account?
 
A. By registering your interest with us to become a customer you’ll receive a New Account Enquiry Form to fill in and you'll be contacted by a sales representative in your area. Once approved, you'll be able to place an order with our Customer Service Team or through our website.
 
Q. Do you have a minimum order value?
 
A. Yes, our minimum order value is £150, before VAT, carriage paid for - (+£15 carriage or £150 carriage paid) - UK customers only.
 
Q. How will I pay for my order?
 
A. All new accounts are dealt with on a pro-forma basis. Payment is accepted via credit card, bank transfer or debit card only. Payment must be received before an order is released to our distribution centre for picking and packing. At the moment, it's not possible to pay online through our website.
 
Q. What are your delivery terms?
 
A. Our standard lead time from receipt of order (payment if pro-forma) is 3-5 working days. This may increase due to seasonality of orders. Please check with your Amscan representative for confirmation at time of placing order. Orders are despatched from Amscan on a next day delivery service using our nominated courier. Deliveries are made between the hours of 9am to 5pm.

Q. Can I have a catalogue?
 
A. We do generally send catalogues when you register your account with us, you will be then included in our mailing list and you'll receive all our new catalogues. If you wish to download a catalogue from the website in pdf format, you can go to the Catalogue section, Open the Publication and click on Share and download, you'll be asked to register yourself at www.issuu.com and you'll then be able to download all our catalogues.
 

Q. How can I be informed about your products?

A. As soon as you become one of our customers, you will be subscribed to our emailing list and you’ll receive all the news about our products and promotions. You may also receive information by post as per your contact's settings with our Customer Service Team.

Q. Do you have a Facebook and Twitter profile?

A. Yes and we invite you to Like us in Facebook and Follow us in Twitter for the latest news about our brands and activities.

Q. Do you have a social media site for images and inspirations?

A. Yes, you can visit our Flikr page for inspirations and more products’ images.

 

 

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Amscan International Ltd. Brudenell Drive, Brinklow, Milton Keynes MK10 0DA

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